Privacy Policy

Inside-Out Community Ventures ("we", "us", or "our") is a non-governmental organisation committed to community development across Zambia, Zimbabwe, and Malawi. This Privacy Policy explains how we collect, use, and protect any personal information you provide when you visit or interact with our website at insideoutcv.org.

1. Information We Collect

Information you provide directly

• Contact form: Your name, email address, and message when you write to us.
• Newsletter sign-up: Your name and email address if you subscribe to our updates.
• Partnership or donation enquiries: Contact details you share when reaching out to support our work.

Information collected automatically

• Usage data: Pages visited, time spent, referring website, browser type, and approximate location (country/region level). This data is aggregated and cannot be used to identify you personally.
• Cookies: Small text files stored on your device. See Section 5 for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your messages, prayer requests, and enquiries.
• Send you programme updates, newsletters, and event information — only if you have opted in.
• Understand how visitors engage with our website so we can improve it.
• Fulfil our obligations as a registered NGO, including financial transparency and reporting.

We will never use your information for commercial marketing, and we will never sell, rent, or trade your personal data to any third party.

3. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: When you submit a contact form or subscribe to communications.
• Legitimate interest: To operate and improve our website and understand its reach.
• Legal obligation: Where required by Zambian law or applicable regulation.

4. Sharing Your Information

We do not sell or share your personal data with third parties, except in the following limited circumstances:

• Trusted service providers: We may use third-party platforms (such as email delivery services) to communicate with you. These providers process data on our behalf and are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by Zambian law, a court order, or a lawful government authority.
• Organisational protection: Where necessary to protect the rights, safety, or property of Inside-Out Community Ventures, our staff, volunteers, or the communities we serve.

5. Cookies

This website uses only essential cookies required for basic site functionality. We do not use advertising cookies, retargeting pixels, or third-party tracking cookies. You may disable cookies in your browser settings at any time; this may affect how certain parts of the site display or function.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security. We will notify you promptly if a data breach occurs that affects your personal information.

7. Data Retention

We retain personal information only for as long as is necessary for the purposes outlined in this policy, or as required by applicable law:

• Contact form messages are reviewed and deleted within 12 months unless ongoing correspondence is required.
• Newsletter subscriber records are kept until you unsubscribe.
• Financial records relating to donations are retained as required by Zambian NGO regulations.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your information, subject to any legal retention requirements.
• Withdraw consent to receive communications at any time by contacting us or using the unsubscribe link in any email we send.
• Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details in Section 11.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us immediately and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites (including partner organisations, social media platforms, and donation processors). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

Inside-Out Community Ventures
Email: info@insideoutcv.org
Website: insideoutcv.org